Free shipping for orders of $75 and over

Shipping, Return & Refund Policy

Shipping, Return & Refund Policy 

Should you have an enquiry regarding the OLIVIA products, the FAQs (Hyperlinked) page might be of assistance. 

Alternatively, you can contact directly our Customer Service Team.

For questions regarding the products, please contact the email below. 

[email protected] 

Shipping Information

For shipping and handling questions, OLIVIA’s US contact information can be found below:

PAPOUTSANIS USA, LLC

1796 Clove Road

Staten Island, NY 10304

Dedicated Customer Line: 1-800-290-2060

Monday through Friday, 9am – 5pm

OLIVIA collaborates with Delivery Service UPS. If you’re trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing. 
  • We ship orders within 3 working days of receiving your order. 
  • UPS deliveries occur Monday through Friday, excluding holidays.

For tracking your order, please visit the UPS Website or call 1-800-742-5877

Return & Refund Policy

OLIVIA is able to replace your purchase, provide a discount for your next purchase, or refund the credit card used for the purchase, within 30 days of processing it. 

Kindly note:

  • The refund or discount issued equals the value of the item purchased, not the associated shipping costs
  • Credit is equal to the amount paid for the returned products, taking into consideration any discount or coupon used, if applicable 
  • When returning merchandise, you are responsible for all associated shipping costs
  • Credit will be issued in 2-3 weeks upon receiving and inspecting the merchandise 

When exchanging or returning OLIVIA products, please follow the below steps:

  • Repack items for return in the box they arrived in, along with the packing slip
  • Ship to the below address:

PAPOUTSANIS USA, LLC

1796 Clove Road

Staten Island, NY 10304


Contact US

PAPOUTSANIS USA, LLC

1796 Clove Road

Staten Island, NY 10304

Dedicated Customer Line: 1-800-290-2060

Email: [email protected] 

Open Hours: 9am – 5pm